Terms And Conditions

  • Orders placed online are to be paid for at point of order
  • All payments will be processed securely via PayPal
  • We aim to dispatch orders within 1-3 business days
  • low stock or Custom Orders will be dispatched in 1-2 weeks
  • Orders will ship mostly via UPS with some via Purolator Courier
  • All orders will ship ground with Tracking availability
  • Shipping typically takes 4 -5 days in North America
  • Non stock items will usually ship within 7 days
  • Orders will be shipped to any location in USA or Canada except Alaska & Hawaii
  • We will ship to other countries on special request
  • Faster air shipment delivery requests can be arranged
  • Allow up to 2 weeks when ordering to arrive for install dates
  • There is no minimum order value
  • We reserve the right to alter prices at any time due to exchange rate increases
  • Any damaged product or short shipment must be notified by email within 3 business days
  • We have an order value discount program for Trade customers, manufacturers & re-sellers
  • To obtain the 4 discount coupon codes please contact customersupport@spearheadcanada.ca
  • Product returns will only be accepted by prior agreement between Spearhead Canada and the buyer, there will be a re stock charge of 25% provided received in perfect saleable condition and the shipping return cost will be the responsibility of the buyer(shipping costs will not be reimbursed.)
  • Any damaged products received by the buyer will be replaced on the provision of photographs and written notification being supplied within 3 days of delivery.
  • It must be understood and accepted by buyers that we are selling handmade products that may well have slight variations of size, color, finish, this is normal., and oil and wax residues need to be wiped clean using wd40, a rag or paper towel.